TERNA ENERGY is seeking an enthusiastic:
IT Support
Specialist to join its ICT
Department
The successful
candidate will be responsible for providing end-user hardware and software
support, handling/ monitoring the overall system and network status, and
communicating with hardware and service providers.
Essential functions for the Role
- Monitor the company’s system and network
infrastructure via the established monitoring tool
- Provide first-level troubleshooting and
support
- Escalate issues to internal or external
second level support
- Follow end-user requests on the Helpdesk
Portal
- Handle the communication with hardware and
service providers to fulfill IT procurement requests
- Prepare monthly reports
Requirements
- Degree in Computer Engineering, Computer
Science, Information Technology, Information Systems, or similar
- Good knowledge of Windows configuration
and administration
- Very good knowledge of Office 365 platform
- At least basic understanding of LAN &
WAN networking
Competencies
- Strong analytical and problem-solving
skills
- A knowledge enthusiast, eager to learn and
share knowledge with others
- Able to work as an individual contributor
and collaboratively as a team member
- Responsible and accountable worker,
ensuring timely and informative communications with IT management and
end-users
